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Private Prescriptions

Private Prescription Orders:

Prescription required.

Refer to private medication list for online ordering.

PBS Prescription Orders ( available via prescription order form)
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How To Register

To register for private medication supply online – a new account must be created.

Go to “Register Account” and complete the online application to open the account.

Upon approval, a confirmation email will be sent to your email address.

Go to “How to Order” and choose from the range of options:

  • Internet Online Ordering
  • E-mail Ordering
  • Mail Order
  • Facsimilie Order
  • Telephone Order

For customers wishing to make a purchase via Mail Order, Fax or Telephone, you can print a copy of the Order Form complete and post it along with your doctors prescriptions.

Delivery

Delivery rates are based on packaged weight. All prices are in Australian Dollars.

* Please note – Australia Post will not deliver packages above 20kg. If your order is over 20kg, we will contact you to arrange alternate delivery.

Australian Delivery

Deliveries within Australia are carried out by Australia Post. A signature will be required at the time of delivery. If no-one is home Australia Post will leave a card to let you know from which Post Office the parcel can be collected.

You can choose to have your order sent by Standard or ExpressPost. Standard Post usually takes 2-3 days whilst Express Post should arrive the next day for most destinations (please check with your local post office if unsure). All costs are based on Australia Post charges applicable for each state.

Bulky items over 1.5kg may need to be quoted separately as Australia Post charges per cubic size as well as weight. We will contact you if the delivery costs need to be adjusted. Please provide daytime contact number when ordering.

We will contact you if Express Post is selected and the packed weight is over 5kg, the products do not fit an Express Post bag, or if the products are not suitable for delivery in an Express Post bag (e.g., liquid in glass containers). Express Post Parcel charges will then apply.

Please note: ExpressPost is only available to existing customers.

Australian Standard Postage Charges

Metropolitan areas within Australia under 1.5 kg $5.95
Metropolitan areas within Australia over 1.5 kg At Cost
Regional and Country areas under 1.5 kg* $6.50
Regional and Country areas over 1.5 kg* At Cost

* For some postcodes in remote regions within WA and NT, there may be extra postage charges.

We will contact you regarding any extra costs incurred. Please provide daytime contact number when ordering.

Express Post Charges

Up to 500g packed weight $11.90
Up to 3000g packed $15.90
Up to 5000g packed $19.10
Other parcels or articles that do not fit or are not suitable for satchels (e.g. glass containers) **At Cost

** We will contact you regarding cost before processing payment. Please provide daytime contact number when ordering.

Insurance

Australian Deliveries

All our parcels are sent Registered Post or Express Post so there is no need for insurance. Insurance will be arranged through Australia Post.

Payment Options

HOW TO PAY

Credit cards

We accept: Visa & MasterCard (AMEX & Diners Club not accepted)

Card details required and authorisation are located on the ‘Order Form – Lindsay Allan Chemists’.

Direct Debit

Begin by downloading the ‘Direct Debit Request Form’, by clicking on the ‘Direct Debit Request’ icon on the left hand side. The terms and conditions of Direct Debit Agreement are also attached.

Cheque and Money Order

Made payable to ‘Lindsay Allan Chemists’

Prescriptions, goods and services are shipped following the clearance or deposit of the funds required for each order.

Please ensure that all payments include postage and handling charges.

Returns

Returns Policy

  • Returning your order
  • Goods damaged prior to or during delivery
  • Refunds
  • Order Cancellation
  • International Returns

Returning Your Order

We are confident of the products we sell. Should there be any dissatisfaction with any of the products you have purchased you can return the purchases within 30 days and get your purchase price back, no questions asked. We only require that the product be returned in original condition and packaging, with all accessories, along with your receipt. Please contact us prior to returning the product.

Please return the product(s) to:*

Lindsay Allan Chemist Returns
Shop 59A, Burnside Village Shopping Centre
447 Portrush Road
Glenside SA 5065
Australia

Phone No. (08) 8338 2153
Email: lcaburnside@nunet.com.au

*NB – Please be sure to carefully package returned goods sent back to us in the post.

Goods damaged prior to or during delivery

If your purchase was damaged when you received it, we’ll send you an undamaged one freight free. You will need to return the damaged product to us so that we can assess it.

Refunds

As we do not store your credit card information, should we need to refund your credit card we will contact you for your credit card details. Refunds will be processed as soon as possible, however they may not be credited to your credit card account for some days after the transaction.

Order Cancellation

If you wish to cancel a confirmed order to Lindsay Allan Chemists, please contact one of our customer service staff immediately on Freecall 1300 2876 7433 (in Australia) or email lcaburnside@nunet.com.au.

Please note that once an order has left our shop, it cannot be cancelled, however you can return it if you wish (we can only refund purchase price not shipping costs).

We will refund the purchase price if you contact us within 30 days or if the product is faulty.

Security

Lindsay Allan Chemists wants to ensure that all of our customers can shop with complete confidence. We have taken every possible measure to give absolute security to our customers in their dealings with us.

We have created a secure transaction environment for commerce on the Internet

Our e-Commerce system uses Secure Sockets Layer (SSL) to ensure your shopping experience is safe and secure at all times.

SSL locks all information passed from you to Lindsay Allan Chemists in an encrypted envelope

This makes it virtually impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.

SSL is the system that is used by all reputable e-Commerce sites

The industry standard for encryption technology, SSL is compatible with Firefox, Internet Explorer, Chrome, and most other browsers.

You will know when transmitted data is safe by the appearance of a secure icon at the bottom of the page. For Microsoft Internet Explorer, a “padlock” icon.

A secure web page can also be identified by the address: they begin with “https://”, while standard pages begin with “http://”.

We do, however, understand that you still may prefer not to give out your credit card details online. If you would prefer, you may call us with your credit card information on (08) 8338 2153 We also accept other payment alternatives of cheque or money order (in Australian Dollars). For more information, please Contact Us.

What Credit Card Fraud Detection Measures does PayWay Have?

PayWay examines an online transaction from various angles. PayWay’s primary security goal is to identify if the purchaser is the legitimate card holder. Through analysis, PayWay can identify traits and patterns that are associated with fraudulent orders. Any transactions that are considered fraudulent are blocked and placed into a holding area for the Merchant to review.

Does PayWay support 3D Secure?

Yes, PayWay is fully integrated with 3D Secure for both Visa and MasterCard transactions.

PBS ordering

Download the prescription order form and proceed with Phone, Fax or Email order procedure and selected payment method.

Exceptions to PBS supply are:

  • All Schedule 8 Drugs of Addiction
  • Liquid Medicines
  • Aerosol pressurised containers
  • Glass ampoules and containers

PBS prices are subsidised. Current charges are per prescription.

  • Pension, DVA, Health Card holders – $5.30
  • General Medicare Card holders – Maximum Charge – $38.80
  • No Medicare card – private charges apply (see Private Prescription Orders).

Phone (08) 8338 2153 to confirm PBS pricing and Safety Net application.

All prescriptions must be received by post and payment method before an order will be despatched by mail.

FREQUENTLY ASKED QUESTIONS

Do I need a doctor's prescription to order a medication?

Yes. A legal doctor’s prescription is required for each medication ordered. This applies to all Australian States and Territories.

What is required to enable the next order to be sent?

You can ask us to hold your repeat prescription form. You can then phone, fax or email your next request and follow the payment method of your choice.

What happens if I'm not home when my parcel's delivered?

Lindsay Allan Chemists has chosen Australia Post registered mail as its chosen delivery provider. If you are not home when Australia Post attempts delivery, you will receive a notice advising you of the attempted delivery. Australia Post will keep the parcel for you at the nearest Australia Post Office until you can pick it up. International delivery processes will depend on your country’s postal system. To see our delivery options and rates please click the Delivery tab on this page.

How can I order?

We have numerous different ways for you to order: via our secure website, telephone, fax, email or mail. Click here for full details.

Is my order confidential?

Yes. We guarantee not to provide any customer information to third parties, except to Australia Post in order for successful delivery of your parcel. Please refer to our Privacy Policy for more information.

I can't find a product, can you still help me get it?

Yes, the products on our website are only what are in our normal range. We are happy to source other products for you, please email us at lcaburnside@nunet.com.au and let us know what you are looking for.

I've changed my mind, how do I cancel my order?

Please email or call us right away. As we process orders promptly, your order may have already been sent. If your order has already been sent, you can post it back to us unopened and in original condition for a full refund. You will however be obliged to pay for all postage costs. Please refer to our Returns and Refunds Policies.

Is it safe to use a credit card on your site?

Yes, we are a secure site and use the latest encryption technologies (SSL 128bit) to protect your personal and credit card details. If, however, you are still not convinced, you are more than welcome to telephone, fax or mail your credit card details to us.

What payment methods do you accept?

We accept credit cards (Visa, MasterCard).

Who owns Lindsay Allan Chemists and where is it located?

Lindsay Allan Chemists is owned by Lindsay Allan. Lindsay has over 20 years of retail pharmacy experience. You can visit him in his store at Shop 59A, 447 Portrush Road, Glenside SA 5065.

Why are your prices cheaper than retail pharmacies?

Our business model is based on high turnover and low margins, which enables us to deliver lower prices than a suburban retail pharmacy. As our turnover is higher we can negotiate lower prices from our suppliers which we are able to pass on to you.

What happens if an item I order is not in stock?

As our product range includes over 2,000 products it is not always possible to have all products in stock. We endeavour to flag products in our online catalogue when they are temporarily out of stock, however occasionally products may be out of stock. We will contact you by phone or email to seek your instructions – either to cancel the product, wait for the product to come back into stock or provide an alternative product.

Will you match competitors prices?

We are very confident you will like our prices that we guarantee to match any of our competitors advertised prices on available stock wherever possible.

How do I edit or change my order?

If you would like to add to or change your order please call our customer service team on (08) 8338 2153 or click here for our contact form.